FAQs

The house will open 30mins before the performance start time.
The Dress Circle Bar is open for pre-show drinks, comestibles and chit-chat 1 hour before performance starts.

If you entered a mobile number when booking your tickets, you should receive a text with the tickets attached 24 hours before your performance time. If you selected print-at-home tickets, the should also be emailed to you 24 hours before. If you selected to collect at the Box Office, you can collect in person anytime during the incoming on the day of your performance.

The performance starts promptly at the time shown on the ticket (7.30pm Monday to Saturday, 3pm on Tuesday, Thursday and Saturday). The Dress Circle Bar opens 1 hour before the start of the show and the Auditorium 30 minutes before the start of the show.

The show is 2 hours and 20 minutes; this includes a 20-minute interval.

There is no dress code, although we advise patrons to wear something comfortable as sitting for the duration of the performance can be quite restricting.

There is currently no cloakroom. We can only admit small items & bags that fit underneath, or in front of, the seats in the auditorium.

There is a bar on every level serving snacks and a wide range of beers, wines, spirits, soft drinks, and bespoke cocktails created by Bottle Proof. Why not treat yourself to our specially commissioned Mousetrap Gin from award-winning gin makers 58 and Co.

If you entered your mobile number when booking, you will receive a text message with a link which will allow you to pre-order drinks from 24 hours before the performance time.

Light snacks are permitted and can be purchased in our kiosk & bars. Drinks purchased at the bar can only be taken into the auditorium in plastic cups, which are provided. Hot food and drink is not permitted anywhere in the theatre.

Customers can purchase our merchandise range from the Kiosk, and programmes can also be purchased and stamped with the performance number there too.

There are no lifts at this theatre. If you have mobility and/or any specific access requirements, please call the box office on 020 7836 1443.

Please contact the Stagedoor Keeper on 0207 836 1086 or [email protected].

The recommended age for the Mousetrap is 7 years and above. Children under school age will not be permitted entry, and those under the age of 16 will not be permitted entry into the auditorium without an adult present. All children must have their own ticket.

Unfortunately, we cannot offer this to our patrons due to the traditional nature of the show.

It is possible to meet the cast outside our Stage Door following the performance. Please be aware that performers may be in a hurry at times but will usually try to make time to chat and sign autographs.

Not now – but we are working on it.

Please note that it is strictly forbidden to take pictures of the action on stage when the curtain goes up. However, we are happy for you to take pictures inside the auditorium of the theatre before the show begins. Please do feel free to share them on social media, with the hashtag #keepthesecret.